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This privacy policy sets out how Custard and Crumble Limited (“Custard & Crumble” or “we” or “us”) uses and protects any information that you give us when you use this website www.custardandcrumble.co.uk (“this website”). For the purpose of the Data Protection Act 1998 (the Act), the data controller is Custard and Crumble Limited of c/o Tailored Accountancy Ltd, Swerford, Station Road, Bagshot, Surrey. GU19 5AS.
Custard & Crumble is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Custard & Crumble may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 6, 2011.

What we collect

When you register with Custard & Crumble we ask for the following information:
email address
postal address
contact details
We do not store credit or debit card details. 

We also keep a record of your purchases as well as email correspondance.  This helps us to deal more effectively with any problems you may encounter.  We may also from time to time ask you questions via email which will be used to improve your shopping experience with Custard & Crumble.  You do not have to answer these questions.
If you would like to revise the information you have provided us or feel that anything is incorrect please do so in writing to customerservices@custardandcrumble.co.uk or login to your account online.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping. 
Passing on your orders to our suppliers so that they can supply their goods and services to you.
To process payments and detect fraud.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Opt-In and Opt-Out Provision

At registration you will given the option to opt-out of subscribing to our regular update service which will include email alerts and direct mail alerts which may include marketing information about Custard & Crumble.  We do not sell or pass on your details to any third parties for marketing purposes.  You can opt-out of receving information from us at any time by emailing us at customerservices@custardandcrumble.co.uk.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used, through use of Google Adwords' free conversion tracking feature. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Custard & Crumble will only ever disclose information to third parties in the following circumstances:-
1)    To those directly involved in the fulfilment of your order.  Such third party companies include those used for credit/debit card authorisation and validation and order fulfilment. 
2)    To the buyer in the event we sell our business or our shares.
3)    Where we are required by law to disclose your personal information
4)    To reduce the risk of fraud
Any third party supplied with personal information will only have access to the information essential for performing their function and all third parties are under strict instruction to keep your personal information private.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.
We may change this policy from time to time. Any changes we may make to our privacy policy in the future will be posted on our website and, where appropriate, notified to you by e-mail.

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